Reference

Privacy Policy for Your Ajaib88 Account

Our privacy policy explains what we collect when you open an account, add DANA, OVO, GoPay, or QRIS, and contact us from Jakarta.

Account dataCookiesDevice logsSupport records
ajaib88 Privacy Policy for Your Ajaib88 Account
CONTACT PATHS

How You Reach Our Privacy Team

If you want a copy of what we store, a correction, or a question about how a record is used, start from live chat or email inside your account. Our support window runs from 09:00 to 23:00 WIB, and WhatsApp follow-up is available for registered contacts. We match every privacy request against the email on file before we make changes, so the right record moves the first time.

Team online

Live chat desk

Message us from the account area between 09:00 and 23:00 WIB if you want a copy of your stored data, a correction, or a deletion request that fits our retention rules.

Email support

Send the request from your registered email so we can match it to the right profile, confirm the account step, and tell you what we can change under local law.

WhatsApp follow-up

Use WhatsApp for privacy questions about cookies, device logs, or payment records tied to DANA, OVO, GoPay, and QRIS; we reply in the same thread during our support window.

HANDLING RULES

How We Handle Data and Cookies

We keep the data trail small and practical: registration details, device type, browser signals, session cookies, and message history that helps us answer later requests.

Account data

We collect the details you enter for registration, contact, and payment matching, then link them to support history so your request does not get lost between chats or email threads.

Cookies

Session cookies keep you signed in, remember language choice, and save the last page you opened. They help the site behave the same on mobile and desktop without asking for the same steps again.

Device checks

When you sign in from Android, iPhone, or desktop, we log device type, browser version, and IP pattern. That lets us flag odd access and protect the account before data changes are processed.

Retention window

We keep records only as long as needed for account service, payment reconciliation, dispute handling, and legal duties, then archive or remove them according to our retention schedule and local law.

Change requests

Send a request from the email on file and tell us what to correct, export, or delete. We confirm the match first, then act only where the record and local law allow.

Contact routing

Start with live chat or email support if you have a privacy question. We route the request to the right handler, keep a record of the reply, and close the thread when the issue is resolved.

Privacy Questions We Hear Most Often

These are the privacy questions we expect most often from Indonesian accounts. If you want a copy of your stored data, a correction, or a close-out request, start from the registered email or the live chat inside your account. We will confirm the request against your profile before we act, and we only move ahead where local law allows. That keeps the process tied to the right person and the right record.

We keep the details you enter for registration, the contact route you verify, device signals, and support history. If you use DANA, OVO, GoPay, or QRIS, we store the payment reference needed to match the record.

Yes. Session cookies remember your login state, language choice, and the last page you opened, so you do not repeat the same steps on mobile or desktop every time.

Yes. Send the request from the email on file or from live chat, and we will verify the account before sharing what local law allows us to release.

We keep them only as long as needed for service, payment checks, dispute handling, and legal duties. After that, we archive or remove them based on the retention schedule.

Only with service providers that help run chat, payments, security, or storage, and only under access controls we set. They may see the minimum data needed, never the full account history.

We follow local law first. If access or eligibility is limited in your region, we keep the request inside the permitted path and tell you what we can do next.

Use live chat or email from the account area and send the request from the registered address. We match it to your profile, reply within our support window, and keep the thread for the record.